Privacy Policy

Last updated: 09/10/2025

1. Overview

At SaunaSupply, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and share your personal information when you visit www.saunasupply.co.uk the “Site”), contact us, or make a purchase.
It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, you can contact us using the details in section 13 (“Contact Us”).

2. The Data We Collect

We collect several types of information depending on how you interact with our Site and services.

a) Device Information

When you visit the Site, we automatically collect information about your device and browsing activity (“Device Information”), including:

  • IP address

  • Browser type and version

  • Time zone

  • Device identifiers

  • Pages viewed, time on page, and referral source

  • Cookies or similar technologies

We collect Device Information through:

  • Cookies – small files placed on your device. You can manage or disable cookies through your browser settings or visit www.allaboutcookies.orgfor more information.

  • Log files – tracking server activity (e.g., IP, browser type, date/time).

  • Pixels, beacons, and tags – used to monitor site usage, analytics, and marketing performance.

b) Order Information

When you make or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping addresses

  • Contact details (email, phone number)

  • Payment details (processed securely by third-party providers; we do not store full payment card numbers)

  • Order details (products purchased, delivery instructions, etc.)

c) Communications and Support

If you contact us (e.g., via email, contact form, or live chat), we may collect your name, contact details, and any information you provide so we can respond to your query.

d) Marketing Preferences

We may collect your preferences if you subscribe to newsletters or marketing communications, or if you engage with our social media or advertising campaigns.

3. How We Use Your Information

We use your personal data to:

Purpose Lawful Basis under UK GDPR
To process and deliver your order (payments, confirmations, shipping, refunds) Contract performance
To manage your customer account and communicate about your order Contract performance
To detect and prevent fraud or misuse Legitimate interest / legal obligation
To provide customer support and aftersales assistance Contract performance
To send service updates or policy changes Legal obligation
To send marketing or promotional materials (if you’ve opted in) Consent
To improve our website, analytics, and advertising relevance Legitimate interest
To comply with tax, accounting, and legal obligations Legal obligation

4. How We Share Your Information

We only share personal data where necessary and in accordance with this Policy.

a) Service Providers

We use trusted partners to help operate our business, such as:

  • Shopify, who hosts our online store – see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

  • Payment processors (e.g., Shopify Payments, PayPal, Klarna) – your payment details are processed securely and not stored by us.

  • Delivery and logistics partners to arrange shipping.

  • IT, analytics, and marketing providers such as Google Analytics and Meta (Facebook/Instagram Ads).

b) Legal Obligations

We may share information if required by law, to comply with a court order or lawful request, or to protect our rights or those of others (e.g., fraud prevention).

c) Business Transfers

In the event of a business sale, merger, or restructuring, your data may be transferred to the new owner, subject to the same protections.

5. Cookies & Analytics

We use cookies and similar technologies to:

  • Enable website functionality (essential cookies)

  • Measure website performance and usage (analytics cookies)

  • Deliver personalised content and advertising (marketing cookies)

You can manage or reject non-essential cookies at any time using our Cookie Preferences banner or through your browser settings.
We use Google Analytics for insight into visitor behaviour. You can opt out here: https://tools.google.com/dlpage/gaoptout.

6. Behavioural Advertising

We may use your Device and Order Information to show you relevant ads or offers through Google, Meta, and other networks.
You can opt out of targeted advertising via:

7. International Data Transfers

Your personal data may be transferred outside the UK (e.g., to Shopify servers in Canada and the USA).
Where we transfer data internationally, we rely on one or more of the following safeguards:

  • Adequacy decisions by the UK Government

  • Standard Contractual Clauses approved under the UK GDPR

  • Other appropriate measures to ensure data protection

8. Data Retention

We retain your data only as long as necessary for the purposes collected, including:

  • Order data: typically 6 years (for tax and legal obligations)

  • Marketing data: until you withdraw consent

  • Account data: until your account is deleted or inactive for a reasonable period

You can request deletion or correction at any time (see section 10).

9. Do Not Track

Currently, our Site does not respond to “Do Not Track” signals from browsers.

10. Your Rights

Under UK GDPR, you have the following rights:

  • Access – to request a copy of the personal data we hold.

  • Rectification – to correct inaccurate or incomplete data.

  • Erasure (“Right to be Forgotten”) – to request deletion where we no longer have a lawful reason to retain it.

  • Restriction – to limit how we process your data.

  • Data portability – to receive your data in a structured, machine-readable format.

  • Objection – to object to direct marketing or certain types of processing.

  • Withdraw consent – where processing is based on consent (e.g., marketing emails).

To exercise any of these rights, contact us at privacy@saunasupply.co.ukor by post (see below).
We will respond within one month, unless your request is complex, in which case we’ll inform you of any extension.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

11. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
While we take all reasonable precautions, no online service can be completely secure.

12. Children’s Privacy

Our Site is not intended for individuals under 16. We do not knowingly collect personal data from children. If we learn we have inadvertently collected data from a child, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on this page with the updated date. Material changes will be communicated where required by law.

14. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact:

JRETAIL ENTERPRISES LTD
Attn: Privacy Compliance Officer
Email: support@saunasupply.co.uk
Phone: +44 7847575782
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom