Polityka prywatności
Privacy Policy
SaunaSupply (“we”, “us”, “our”) is operated by SaunaSupply Ltd. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, contact us, or make a purchase.
If you have any questions, contact us using the details in the Contact Us section below.
1) Who We Are (Data Controller)
For the purposes of data protection law, SaunaSupply Ltd is the data controller of the personal data described in this policy.
2) Personal Data We Collect
We collect personal data in the following ways:
A. Information you provide to us
• Identity & contact details: name, email address, phone number
• Billing & delivery details: addresses and delivery instructions (if provided)
• Order details: items purchased, order notes, order history, communications
• Payment-related details: payment confirmation/status and limited payment
metadata (we do not store full card details; payments are handled by secure
payment providers)
• Support messages: information you share when you contact us (email, chat, forms)
B. Information collected automatically
• Device & usage data: IP address, browser type, device identifiers, pages viewed, time on site, referral URLs
• Cookie data: small files stored on your device (see “Cookies” below)
C. Information from third parties
• Payment providers: confirmation that payment has been authorised or declined
• Delivery/carrier providers: delivery status updates
• Fraud prevention partners: risk signals used to help protect orders and our business
3) How We Use Your Personal Data
We use your personal data to:
• Process and fulfil orders and provide customer service
• Communicate with you about your order, account, or enquiries
• Provide product and service updates you request
• Improve our website, products, and customer experience
• Detect and prevent fraud, misuse, or security incidents
• Comply with legal, tax, and accounting obligations
• Send marketing communications (where permitted and/or where you have opted in)
4) Lawful Bases for Processing (UK GDPR / EU GDPR)
We process personal data under one or more of the following lawful bases:
• Contract: to perform our contract with you (e.g., process orders, deliver products, provide support)
• Legal obligation: to meet legal and regulatory requirements (e.g., tax/recordkeeping)
• Legitimate interests: to run, protect, and improve our business (e.g., fraud prevention, security, analytics, service improvements)
• Consent: where required (e.g., some marketing and non-essential cookies)
You can withdraw consent at any time where we rely on consent.
5) Sharing Your Personal Data
We do not sell your personal data.
We may share personal data with trusted third parties only when necessary, such as:
• Payment processors to take payments securely
• Shipping and logistics providers to deliver orders and provide tracking
• Website platform and hosting providers (e.g., ecommerce platform, email tools)
• Analytics and performance providers to understand site usage
• Fraud and security providers to help prevent abuse
• Professional advisers (legal/accounting) where needed
• Regulators or authorities where required by law
All service providers are required to protect personal data and use it only for the services they provide to us.
6) International Transfers
Some of our service providers may process data outside the UK or EEA. When we transfer personal data internationally, we use appropriate safeguards required by law (such as adequacy decisions, standard contractual clauses, or other approved transfer
mechanisms).
7) Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.
8) Data Retention
We keep personal data only as long as necessary for the purposes described in this policy, including to:
• Complete and support your order
• Maintain business records
• Comply with legal/tax obligations
• Resolve disputes and enforce agreements
Typical retention periods may include:
• Order and invoicing records: retained for the period required by applicable
tax/accounting laws
• Customer support communications: retained as needed to resolve issues and for
quality/security purposes
• Marketing preferences: retained until you opt out or update preferences
9) Your Rights
Depending on your location, you may have the right to:
• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (where applicable)
• Restrict or object to processing (including objecting to direct marketing)
• Request data portability
• Withdraw consent (where we rely on consent)
To exercise your rights, contact us at sales@saunasupply.co.uk.
You also have the right to lodge a complaint with the relevant supervisory authority:
• UK: Information Commissioner’s Office (ICO)
• EU/EEA: your local data protection authority
10) Marketing Preferences
If you opt in to marketing, we may send you updates about products, promotions, and news. You can opt out at any time by:
• Clicking the “unsubscribe” link in marketing emails, or
• Contacting us at sales@saunasupply.co.uk
We may still send service messages that are necessary (e.g., order confirmations, delivery updates).
11) Cookies
Our website uses cookies and similar technologies to:
• Make the site work properly (essential cookies)
• Remember preferences (functional cookies)
• Understand usage and improve performance (analytics cookies)
• Support marketing (where used and permitted)
You can manage cookies through:
• Your browser settings, and/or
• Any cookie preference tool displayed on our site (if enabled)
Disabling cookies may affect certain site features.
12) Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal data
from children.
13) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. Continued use of the website after changes means you accept the updated policy.
14) Contact Us
If you have questions about this Privacy Policy or how we handle personal data, contact us at: sales@saunasupply.co.uk
Company name: SaunaSupply Ltd
Company number: 15295992
Registered Address: 25 Kingly Street, London, United Kingdom, W1B 5QB
Email: sales@saunasupply.co.uk
Phone: +44 333 880 3612
Hours of Operation: Mon-Fri: 9am - 9pm GMT, Sat-Sun: 10am - 6pm GMT
Response time: Within 24-48 hours