1. Shipping Information
Processing and delivery times vary depending on the product ordered.
Products are typically processed and dispatched within 42-56 business days and are generally delivered within 7-14 business days after dispatch.
Certain products, including made-to-order and custom-built items, require additional production time before dispatch. Estimated production, dispatch, and delivery times are displayed on the relevant product page. Please refer to the relevant product page for the most accurate production, dispatch, and delivery estimates for your chosen product.
For more information, please visit: our shipping policy.
2. Returns Information
As all products are custom-made:
- Returns for change of mind are not accepted.
- Exchanges are available where required by applicable consumer protection law.
- Refunds are not available for change-of-mind cancellations once production has begun.
This policy applies to customers in the European Union and the United Kingdom, subject to applicable mandatory consumer protection laws.
For more information, please visit: our returns policy.
