Shipping

Because all saunas are made to order, total delivery time is typically 6–9 weeks from order confirmation (including production time and transit after dispatch). Please note: all saunas are delivered via kerbside delivery. If you wish for a different delivery method, please reach out to our team.

Returns/ Refunds

Accessories, heaters, and non–made-to-order items: We offer a 30-day return policy for eligible items (such as heaters, accessories, and smaller boxed products).

Made-to-order products (saunas): Because saunas are made to order, we do not accept returns and do not offer refunds once production has begun (or once the order is beyond the cancellation window described below).

Cancellations

Made-to-order products (saunas): You may request cancellation within 24 hours of placing your order, provided production has not started.
After 24 hours, and/or once production begins, the order cannot be cancelled and is non-refundable.

Non–made-to-order items (accessories/heaters): If your order has not shipped yet, you may request cancellation by email.